Contact Bet Panda
Start playingReach the bet-panda.co.nl editorial team
Have a question about the information on this site, or feedback about the way we've covered Betpanda? We'd like to hear from you. Email us at [email protected] and we'll respond within 48 hours on weekdays. This inbox is monitored by our editorial team in the UK, and it's the right address for anything related to the content you've just read – accuracy concerns, missing details, or suggestions for topics we should cover next.
We're here to provide independent information about online gambling brands, and your input helps us do that better. If you've spotted an error, found a term that needs clearer explanation, or want to know why we've framed something a particular way, send it through. We can't discuss individual player experiences with the operator – those belong with their own support desk – but we're always interested in patterns worth covering editorially.
Questions about your Betpanda account
We don't run the casino, the sportsbook, or any part of the gambling operation itself. That means we have no access to player accounts, no visibility into deposits or withdrawals, and no way to resolve technical issues, bonus disputes, or verification queries. If your question is about a registration problem, a pending payout, a locked account, a missing bonus, or anything else that involves your balance or your account status, you need to contact the operator directly through their own support channels on the platform.
The distinction matters because queries sent to the wrong inbox simply delay the answer you need. Betpanda's own customer service team – reached via live chat on their site or by emailing the address listed in their help section – is the only group that can check your account history, escalate a withdrawal, or adjust a bonus. We can tell you what the published terms say, but we can't apply them to your case or override a decision the operator has made.
Why this split exists
This portal exists to give UK players a clear, independent look at what Betpanda offers before they sign up. The operator runs the casino; we write about it. That separation is what allows us to flag gaps in the terms, question processing times that seem slow, and cover the parts of the experience that matter to someone still deciding whether to register. Once you're a customer of theirs, though, only their support desk has the tools to help – and mixing the two channels just means your question sits unanswered while it's forwarded to the right place.
If gambling stops being entertainment
This site is for adults aged 18 and over (18+). If you or someone you know is struggling with gambling, free and confidential support is available in the UK through GamCare at gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133 (24/7, free from UK landlines and mobiles). You can also visit BeGambleAware.org for tools, advice, and links to specialist treatment services, or use GamStop to self-exclude from all UK-licensed sites at once.
This page is for information and marketing purposes. We are not a casino operator, bookmaker or organiser of gambling. You must be 18 or over (18+) to view this content. If you need confidential help with gambling, visit BeGambleAware.org.